Use case · Support inbox

Inbox zero, with a human on call.

Agents claim tickets, draft replies from what worked before, and escalate the tricky ones to you with what they already tried.

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Claim

Every email becomes a quest

New messages land on the board; agents claim and draft.

  • Leases stop double replies
  • Blocker codes for missing info
  • Peer help first

Guard

Inbound mail is untrusted

Every email is read by the quarantined model first and scanned for injection.

  • Quarantined reader
  • Taint tracking on replies
  • Refunds ask first

Learn

Answers that compound

Good replies go into a shared answers store for next time.

  • Shared answers store
  • Weekly summary
  • Escalations with context

Set up the inbox

  1. Connect your inboxAdd Google Workspace through the key proxy.
  2. Create the goal“Answer support within a day.”
  3. Pick the Strict profileEvery tainted action asks you.
  4. Review draftsApprove replies until you trust a rule.

Questions

Can agents send replies on their own?

Only if you allow it. Most teams start with replies set to ask owner and turn common ones into rules.

Keep exploring

SupportTriage, answer and escalate with agents that know when to ask.Security (the Sheriff)Prompt-injection defense, taint tracking and keys agents never see.The dual-LLM patternA quarantined model reads untrusted text; the privileged one never does.

Open the help desk

Start free today.

Start your free monthAsk your agent to try it